Delete Your Band V Account

What Happens When You Delete Your Account

After we receive your request, VIRA may contact you to verify that you are the owner of the account. Once your request has been verified, your Band V account will be permanently closed.

Data We Delete

We will delete or anonymize personal information associated with your Band V account that is no longer required for an ongoing legal or business purpose. This may include:

• Your Band V user profile and account credentials;

• Name, email address, telephone number, and other profile information;

• App preferences and settings;

• Property and service information associated only with your active Band V account;

• Device and application information associated with your account; and

• Other personal information that is not required to be retained for legal, regulatory, accounting, security, or fraud-prevention purposes.

Where historical energy or technical data can be retained without identifying you, VIRA may de-identify or aggregate that information rather than delete the underlying non-personal data.

Data We May Retain

Some records cannot be deleted immediately when an account is closed. VIRA may retain certain information where necessary to comply with legal, regulatory, accounting, tax, security, fraud-prevention, dispute-resolution, or contractual requirements.

This may include:

• Billing, payment, and transaction records;

• Electricity purchase, consumption, metering, and energy transaction records where required for billing, reconciliation, regulatory, or audit purposes;

• Records relating to credits, refunds, or other financial transactions;

• Records necessary to establish or resolve contractual, legal, or regulatory obligations; and

• Records of your account-deletion request and our response.

Unless a longer period is required by applicable law, contract, regulation, an active dispute, or another legitimate legal requirement, these retained records will generally be kept for up to seven (7) years after the relevant transaction or closure of your account.

Information retained solely in system backups may remain until the applicable backup is overwritten or securely deleted in accordance with our normal backup-retention cycle and will not be used for ordinary business purposes.

De-identified Data

VIRA may retain aggregated or de-identified energy, equipment, grid, and analytical data that can no longer reasonably be associated with you or your Band V account.

Processing Your Request

We will process verified account-deletion requests within the period required by applicable law. We may contact you if additional information is necessary to verify your identity or complete the request.

Need Help?

For questions about deleting your Band V account or personal data, contact us at info@viragrid.co.

For more information about how VIRA handles personal information, please see our Privacy Policy.